Support Hub

We are here for you, whenever you need us.

Ship engineer in the engine control room managing assets on his portable device
Our professional and knowledgeable team provide personalised support 24/7, 365 days a year.

We pride ourselves on ensuring that no matter where you are in the world, you can always reach us for unrivalled support and assistance.

We've had 98% positive feedback (annual average based on 2020/21 data) on our support services, so we are confident we can help you no matter the challenge.

Global Customer Technical Support: +44 (0)1493 441 485

Email: [email protected]

Skype: AST Customer Services

Support

  • AST Networks Extranet

    You can access the AST Networks Extranet using the link below.

  • Ticketing System

    Our telephone lines are constantly available, all tickets are logged into our interactive system to allow tracking and escalations if required.

  • My AST Portal

    Our easy-to-use web portal empowers customers to access service provisioning, SIM management, billing, reporting and support from anywhere in the world on any device. It also serves as a point of access for INTEGRA.

  • Top-Up Tool

    Top-up your Iridium or Inmarsat SIM cards anywhere, anytime with our easy-to-use Prepay top-up tool.

  • SMS Messaging

    Use our SMS Satellite phone to send free SMS to either an Inmarsat, Iridium or Thuraya satellite phone.

  • FAQs

    Frequently asked questions about our satellite communications services.

  • iRAMS

    iRams is an intelligent online Workboat Management System that will give you live operational information from your vessel from anywhere in the world.

  • iRAMS Generators

    Thanks to remote control, fault monitoring and intelligence alerts, you can manage your genset assets far more efficiently than before.
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  • Dedicated account manager
  • 24 / 7 support
  • Custom solutions
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